Housing advice - repairs and alterations

Responsive repairs

Responsive repairs are best reported to our dedicated Repairs Team on freephone 0800 027 5888. If you do not want to call there are alternative ways to contact us.

The repairs team will ask you for details of the repair and in most instances the Repairs Team will then offer you the first available appointment to have your repair carried out.

Appointments can be either in the morning between 8am - 12pm or in the afternoon between 12pm - 4pm, Monday to Friday.

Once your repair is complete, you can tell us "How Did We Do?" by completing a short questionnaire.

You can change your appointment at any time if your appointment date is no longer suitable by calling the Repairs Team.

Elective Repairs

Where you have asked and attained permission for an installation or fitting we will make clear if we will accept responsibility for the maintenance in the permission letter. All tenant installations and fittings where no prior permission has been obtained from Housing Services will continue to be maintained by the tenant.

There are some installations and fittings we will do for you at a cost. We will arrange to do the work once 80% of the quotation you have obtained from us is prepaid.

To receive your no obligation quotation please call us on 01786 404040.

Altering or improving your home                                                                         

As a tenant you have the right to make changes to your home and garden, however it is a condition of your Tenancy Agreement that you must ask for written permission from your landlord, Stirling Council, if you plan to carry out any alterations or improvements.  Examples of the type of work which would need permission for:

What type of permission do I need?

You must ask for permission from Stirling Council and depending on the type of work you plan to carry out, you may also need permission from other Council Services e.g. Planning Services (or depending on where you live, the Loch Lomond & Trossachs National Park Authority), Building Control, Roads and Transport, or other agencies for example Scottish Gas, Scottish Power or Hydro Electric. 

How do I get permission?

You can apply for permission by either emailing or writing to the Service Improvement Officer, Housing Services, Allan Water House, Kerse Road,Stirling, FK7 7SG.  Please include any plans, or drawings which show details of the work you wish to do. If you would like to discuss any issues you can do so by calling the Service Improvement Officer on 01786 237732.

Will I have to pay for permission?

No this is free of charge. Other Services for example Building Control may charge a fee if you require their permission for the work.

Can I use the application form to apply for other types of permission I might need?

No. This form can only be used to apply for permission from Housing Services. You must also contact the other Services/Agencies directly to ask for their permission. You may be required to complete a separate form for each service or agency.

What happens after I apply for permission?

We may need to visit your home to carry out an inspection and then they will write to tell you if you have been given permission to do the work.  Sometimes an inspection will not be necessary.  In both cases you will receive a letter with our decision within 28 days.

When will I know if I have been given permission to start the work?

Once we have all the information from you we will write to you within 28 days to tell you if you have permission to carry out the work. If permission is refused, we will write to tell you why. If you have not received a reply within 28 days then you can assume that permission has been granted. We would always advise to check with us before starting work if you have not yet received your letter.

Can I appeal if permission is refused?

Yes you can.

You can appeal through procedure. Your complaint will be investigated and we will let you know the outcome.

Am I entitled to compensation for any work that I have carried out?

You may be entitled to compensation for the improvement when your tenancy ends. You will only be considered for compensation if you have received our prior written permission, and can provide all payment receipts for the work. 

Elective Repairs

Where you have asked and attained permission for an installation or fitting we will make clear if we will accept responsibility for the maintenance in the permission letter. All tenant installations and fittings where no prior permission has been obtained from Housing Services will continue to be maintained by the tenant.

There are some installations and fittings we will do for you at a cost. We will arrange to do the work once 80% of the quotation you have obtained from us is prepaid.

To receive your no obligation quotation please call us on 017876 404040.

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