Waste - Frequently asked questions

Why is the improved collection service being introduced?

The materials we throw away are valuable and recycling helps the economy by creating jobs locally as well as in the Scottish recycling industry.

Sending household waste to landfill cost Stirling Council over £2 million in 2015 equating to roughly £5,721 per day. We can reduce this figure by recycling more of our waste.

Our current collection vehicles are now at the end of their operational life and require to be replaced with a fewer number of higher capacity vehicles which will enable us to deliver an improved service to local people at a lower overall cost and reduce our CO2 emissions.

In addition to the above factors, The Scottish Government has set long term recycling targets which stipulate;

  • By 2020 food waste can no longer be sent to landfill.
  • By 2025 we will have to recycle, compost or reuse 70% of all waste and limit the waste going to landfill to 5%.

Your improved recycling and waste service has been designed to help us achieve these challenging targets. The new system will help make it easier to recycle, allow more materials to be recycled and increase the resilience and reliability of our collection method. The improved service will also be delivered at a lower cost.

When will the improved service start?

The improved service will start in the autumn. Please present your bins on their allocated days according to your new collection calendar when you receive it. If you are having trouble understanding your collection calendar please contact our advisors on 01786 404040.

What should I do when I receive my new bins?

When you receive your new bins you should start using them straight away. Please transfer any recyclables from your kerbside boxes into your new bins, you will not receive another recycling collection until two weeks after your bins have been delivered, per your new collection calendar.

  • Transfer all paper and cardboard to your new green bin
  • Transfer all plastics, cans, cartons, aerosols and tin foil to your new blue bin
  • leave all glass bottles and jars in your blue box

What do I do if I haven’t received any of the new bins before the service start date?

If you have not received any of the new bins you should contact us urgently on 01786 404040.

Will the bins be stickered so we know what goes where?

Yes, you will receive stickers for your new and existing containers as part of your full service guide before the service begins.

I do not have enough space for my bins, what should I do? 

If you are concerned about storage space please contact us. We can arrange a home visit with one of our recycling advisors to discuss other options available and provide recycling advice.

What if I live in a flat and don’t have space for new bins?

Flatted properties will be assessed on a case by case basis. If there is not enough space for individual flats to have all of the new bins, flats may be asked to share bins.

I am on a sack collection at the moment, will this continue?

Yes, if you are currently on a purple sack collection you will continue to use sacks. Properties will be allocated two sacks per week free of charge. If you need additional sacks these can be purchased at our Customer First Office on Port Street, Stirling or ordered on 01786 404040.

What do I do if I have extra waste that won’t fit in my bins?

If you have extra waste or recycling you can take it, free of charge, to one of Stirling’s three Household Waste Recycling Centre’s at Lower Polmaise, Callander and Balfron. You can also recycle additional types of materials at these centres such as large electrical items, metal and furniture. A full list of items accepted at HWRC’s (Household Waste Recycling Centres) can be found here.

Cardboard being collected every four weeks isn't enough for me, what else can I do?

The cardboard and paper bin provides more than four boxes worth of space for cardboard however if this is still not enough you can take your cardboard to one of the three  HWRC's (Household Waste Recycling Centres).

Is it not possible to have one bin for dry mixed recycling?

Stirling Council recycled 54.5% of it's waste last year, making us one of the top performing councils in Scotland. We will continue to collect separate streams of recyclate to retain the high quality of material currently collected.

Will these additional bins block the pavements for prams, wheel chairs and mobility scooters and pedestrians?

We have taken this into consideration when designing our routes, we will never have all of the bins and boxes presented on the same day.

I am on a pull out service, will this continue?

If you currently use our assisted collection service you will continue to receive this when the new service starts. Please see your new collection calendar to find out if your collection day has changed. 

What if I do not want all of these bins, can I keep the boxes I already have?

The improved collection system has been designed to collect materials using wheeled bins. We would be unable to collect materials from the current box system.

I am concerned because the boxes blow about easily and this new one will contain glass.

The box containing glass will now only be presented every two weeks instead of the weekly collection in place at the moment. We will continue to provide lids for the boxes to keep the contents secure.

Will the new vehicles still require spare boxes to be left in laybys around Stirling?

No, the new vehicles will not require additional boxes to be stored around Stirling. 

Will the Council have to pay for another fleet of vehicles to collect the new bins?

Our current fleet is at the end of its operation life and as such we will invest in a new fleet of vehicles to improve the reliability and resilience of the service.

What do I do if my bin/box/caddy has not been collected after 10pm on my collection day?

To report a missed bin please call the contact centre on 01786 404040, the contact centre will be able to advise if a route is running late or arrange an alternative collection. Alternatively you can report a missed bin/box via your myStirling account on our website.

Please leave your bin presented at the kerbside until we collect it. Stirling Council does not lift excess waste, if the bin lid does not close or there are bags of excess waste we will be unable to collect them.

My bin/box/caddy has been damaged or is missing, can I get a replacement?

To request a container replacement or repair please call our contact centre on 01786 404040.

If the food waste is only being collect every two weeks, won't this cause bad smells or pests?

No, the food waste will be diluted throughout your garden waste which will now be collected all year round. We will continue to supply biodegradable liners if you do not want to put your food waste directly into your garden bin.

I have run out of biodegradable liners, can I get more?

Yes, liners are still available free of charge. Tie a liner round the handle of your brown bin on your next collection day and the crew will leave a supply.

What about collections over Christmas time particularly cardboard collections?

The improved system provides greater capacity for your recyclable materials and will be collected all year round. Any additional waste can be taken to your local HWRC (Household Waste Recycling Centre).

Will you collect the old boxes, caddies and trolleys?

Yes, we will put a system in place to collect unwanted caddies, boxes and trolleys. Further information will be provided nearer the time.

Can I recycle plastics other than plastic bottles in my blue bin?

Yes, you can now recycle plastic pots, tubs and trays as well as plastic bottles. This includes, butter tubs, yoghurt pots, fruit and meat trays.

Please do not put hard plastics e.g toys, plastic bags,sweet and crisp packets or plastic wrap in your blue bin.

The glass box will have the heaviest items in it, what about people who would struggle to lift these, will these cause injury. Should these not be in wheeled ones?

We will continue to offer a pull out and return service for customers that have difficulties presenting their containers. Pull out and return application forms can be obtained from our contact centre on 01786 40 40 40.

Where do I put spray cans?

A full list of items accepted in each bin will be issued as part of your service guide. This will be delivered to each household before the service starts.

Many people in Callander have no access from the rear of their house to the Main Street and would have to drag these through their house. We are a tourist town and can't leave them on the pavement to block access and ruin the look of the town.

Where storage space is an issue we will assess properties on a case by case basis and try to provide the most appropriate solution. We are in the process of assessing all of the flatted properties across the Council area and upon request can carry out the same assessment elsewhere. The improved collection system is flexible and can be adapted to meet the needs of different property types.

How big are the bins?

The new green and blue bins are 240l, these are the same size as your current grey and brown bins.

What is going to happen when bins aren’t taken back in at the correct time? More bins will be blocking the pavements.

We will continue to work with our enforcement team to ensure the streets are kept clear of bins out with allocated collection days.  A comprehensive monitoring programme will follow the implementation of the improved collection service.

What consultation went on with communities about this?

The improvements to your recycling and waste service were discussed as part of the Priority Based Budgeting (PBB) community engagement process between September and November 2015. A range of channels were available for providing feedback on the options as well as putting forward other ideas. These included ten Community Conversations, three Business Breakfast Briefings, meetings with other community groups and young people, email and two surveys. In total more than 1,750 people or groups engaged with us.


If you cannot find the answer you were looking for please call our contact centre on 01786 404040 to speak to one of our advisers.

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