Ordering new bins
There are a number of reasons why you may need to request a new bin including requesting a replacement bin or repair to your bin. The sections below provide further information about how to request new bins and caddy liners.
Did you know you do not need caddy liners to recycle your food waste? You can recycle your food waste by wrapping it in newspaper and placing in the bin, or by putting food waste straight into the bin with garden waste.
If you do wish to request caddy liners please tie a liner bag to the caddy lid when you put this out for collection. A replacement supply of liners will be placed inside your caddy after it has been emptied.
My bin or container has gone missing
You can request a new bin using our online form if your existing bin has gone missing. We will deliver your new bin within 7 working days of your request. While you're waiting for your new bin to be delivered, you can place your waste in bin liners and take them to your nearest Household Waste Recycling Centre (Tip).
My bin or container has been broken
Damaged bins and containers can also be reported using our online form. Please tell us which part has been damaged and we will arrange for this to be repaired or replaced within 7 working days of your request.
I've ordered a new bin - what size will it be?
Our standard bins for general waste, paper and plastics are all 240 litres. A separate container is provided for your glass recycling.
Large 360 litre bins can be provided to households containing six or more occupants. These can be requested using our online form. All requests for large bins will be checked against our records to verify your household size before being approved.
Smaller green and blue 120 litre bins are also available to residents who are unable to accommodate standard size bins. Any requests for these will require an assessment by an officer before a decision is made on whether these can be provided.
Only 1 bin of each colour will be provided per household. If you have excess garden waste we can provide you with a compost bin.
I've moved into a new build property and don't have any bins yet
The property developer will make a request to us directly for bins to be delivered and collections to be made. If you have not received your bins when you move into the property, please contact the developer.
If you have been allocated a new council house and Stirling Council is your landlord, you should request a bin from your local housing officer.