To ensure you get issue is directed through to the correct person, choose between:
- in the first instances
Please note: ‘We regard a complaint as any expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us on our behalf’.
If you are requesting a service (i.e. a missed bin) we would allow the service to resolve this in the first instance before we escalate it to a complaint. If the bin is missed several times and we have been given the opportunity to resolve it, we would then treat it as a complaint.